Essential details

All data processing conducted by Sana Cloud complies with the Data Protection Ordinance (2016/679) and any other applicable laws. We utilize the following ways to use your personal information; you recognize this by agreeing to this policy.

Only in compliance with this policy will Sana Cloud deal with any personally identifiable information.

How long does it take for us to handle the data you provided?

To fulfill your orders, create an account, browse our site, or access our support services, Sana Cloud will process your personal information. Also considered processing is the updating or collection of your registered data (such as your address or credit information) through third parties.

What information about individuals is gathered?

To provide its services, Sana Cloud gathers, saves, and utilizes only the personal data that is strictly required. We are able to handle the following assignments:

Data collected from users includes their names, SSNs, addresses, phone numbers, e-mail addresses, payment information, usernames, customer numbers, order details, transaction history, account information, IP address, and information regarding their use of the Sana Cloud website (for more on this, see our separate policy).

Access the “Customer Zone” whenever you like to make changes to your account details.

May you please tell us why and on what legal grounds we handle your personal data?

To give our services to you effectively, Sana Cloud handles personal information. More importantly, we do this so that we can better meet your needs as a customer. Our ability to handle your personal data depends on whether or not there is a valid legal reason to do so. Listed below are the grounds upon which we approve of the processing of your personal data.

Please process your personal information so that we can fulfill our agreement with you as a client or account holder and the Sana Cloud agreement. The processing is essential so that we can fulfill your orders, handle your issues, charge you, determine the best payment methods, and give you excellent customer service and support.

With your permission, Sana Cloud will handle your personal data. In order to register an account or utilize account features (such as remembering favorites or making it easier to handle complaints and issues), you must go through the “Customer Zone” registration process. We can also get the word out about our services through regular mail, email, text message (SMS), and online newsletters, or we can tailor offers to your specific needs. You are giving your consent for this kind of processing when you check the box that says “I Agree” when you register.

Data is processed by Sana Cloud after a balance of interests has been established. If you provide us with your email address when you make a purchase, we will use it to send you promotional materials and details about our services. Our policy is to refrain from such processing going forward in the event that you object to its use in this manner. To avoid conflicts of interest, we will never handle sensitive personal information in a balanced way.

Among Sana Cloud’s many legal responsibilities is the efficient handling of customers’ personal information. Treatment required to satisfy requirements under the Accounting Act is one example.

Sana Cloud may utilize automated decision-making in direct marketing situations where you have specifically consented to such treatment or when the legislation or other constitution permits.

For how long will we keep your data?

Just the information that is absolutely required for the therapy will be saved by Sana Cloud. The deletion of personal information occurs after its collected use has outlived its usefulness.

After a consumer has not interacted with Sana Cloud in 12 months, including after a transaction, Sana Cloud will no longer retain any of their personal information. Name ISP keeps track of user data in the “Customer Zone” when an account is registered.

If Sana Cloud is faced with a legal process or is otherwise obligated to comply with legal requirements or protect its legal interests, it may choose to retain the data for an extended period of time.

What you are entitled to.

Your rights are protected by Sana Cloud in compliance with the Data Protection Ordinance and other applicable laws. This guarantees that you are eligible for:

Get access to the personal information that has been processed. Along with this, you have the right to ask for a digital print registry of your personal information at no cost.

It is your request that we rectify any inaccurate, incomplete, or deceptive data.

You have the right to have your data erased whenever you no longer need it for its original purpose or when you change your mind about the treatment. Where there is another lawful justification for the processing or where Sana Cloud is required by law to process the personal data, the right shall not apply.

Restricted processing of your personal data can be obtained. This means that we can only use the information you provide for the purposes we have indicated.

Obtain your personal information from Sana Cloud and have it transferred to another individual or organization in a commonly used, structured digital format (data portability).

Against the use of a balance of interests approach to processing personal data. Even if you raise an objection, we shall proceed with the treatment only if there is an alternative justification under the law.

Put an end to the use of your personal information for mass marketing. Someone can express their disapproval of this practice by sending an email to support@sanacloudsol.com. Your objection will be taken seriously, and we will immediately stop using your information for marketing reasons.

Please contact the Data Inspection Board, the relevant supervisory authority, with any concerns you may have about the handling of your personal data.

As mentioned earlier, Sana Cloud will inform any third party with access to your personal data of any desired changes in order to retrieve your rights.

Let me tell you who we share your personal details with.

Members of Sana Cloud’s Group, business associates, and credit and communication suppliers are among the third parties to whom Sana Cloud may share personally identifiable information. Companies offering address update services may receive personal data from Sana Cloud in order to verify that our records include your right address.

Any third party that collects personal information from Sana Cloud customers or account holders may only use it to promote and sell Sana Cloud services or to carry out the services outlined in the applicable agreement.

Disclosure of personally identifiable information may be required by law, to protect Sana Cloud’s rights or interests, or in the case of an investigation, prevention, or detection of fraud or other security or technical issue.

Given the location of Sana Cloud’s affiliates or suppliers, personal data may be transferred to non-EU / EEA countries. To guarantee compliance with the Data Protection Ordinance, Sana Cloud will implement appropriate safeguards to prevent the unauthorized transfer of personal data in this way. Secure and lawful transmission of personal data is another Sana Cloud priority.

Before sharing any personal information with third parties, Sana Cloud will seek your approval.

Personal Data Policy Updates

Sana Cloud may, at any moment and without prior notice, modify this Privacy Policy. Notice will be given to you prior to any modifications being made. You can reject the modifications, raise an objection to the treatment, or close your account in the “Customer Zone” (where we can’t access or process any more information about you) if you don’t like them.

Sugar cookies

Please be aware that our website makes use of “cookies” whenever you do a search. Our Cookie Policy explains more about our cookie practices.

Compliance with the Children’s Online Privacy Protection Act:

We make sure to follow the rules set out by the Children’s Online Privacy Protection Act (COPPA) and do not gather any information from users who are younger than 13 years old. All of our content, including our website and products, is intended for users who are thirteen years of age or older.

Your Assent

Please read our online privacy policy carefully before using our site.

Information on how to get in touch with the privacy regulator

Contact information for Personal Data Responsible

support@sanacloudsol.com